Privacy Policy

Effective Date: October 12, 2026
Last Updated: October 12, 2026

Katasa Group + Development (“Katasa,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, keep, and protect your personal information when you visit katasa.ca, inquire about our apartments, 50+ apartments, retirement residences, mobile home park, commercial, office, or retail properties, apply for a job, or otherwise communicate with us.

This Privacy Policy is drafted in accordance with Quebec’s Act respecting the protection of personal information in the private sector, CQLR c. P-39.1 (as amended by Law 25), and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA). By using our website or providing your personal information to us, you consent to the practices described in this Privacy Policy.

1. Person in Charge of the Protection of Personal Information

Katasa has designated a Privacy Officer responsible for the protection of personal information. You can reach the Privacy Officer at:

Privacy Officer, Katasa Group + Development
301-69 Jean-Proulx
Gatineau (Quebec) J8Z 1W2
Email: info@katasa.ca
Phone: +1 819 771-2787

2. Information We Collect

a) Information You Provide Directly

  • Contact Information: Name, email address, phone number, and mailing address when you submit a form, sign up for special offers, book a visit, or contact us.
  • Rental Application Information: Date of birth, employment and income information, credit history, references, and identification documents submitted with a rental application.
  • Retirement Residence Information: For our certified private seniors’ residences (RPA), information needed to assess and provide services, which may include information about health, autonomy, and emergency contacts. This information is collected only as needed, with your consent, and is handled with heightened protection.
  • Commercial Leasing Information: Business name, contact person, space requirements, and financial information submitted with a commercial or retail leasing inquiry.
  • Job Applications: Resume, work history, and contact information submitted through our careers page.
  • Communications: Records of correspondence by email, phone, or through the website.

b) Information Collected Automatically

  • Device and Usage Data: IP address, browser type, operating system, referring URL, pages visited, and date and time of visits.
  • Cookies and Similar Technologies: See Section 8 below.

c) Information from Third Parties

  • Credit Reporting Agencies: Credit reports obtained with your consent in connection with a rental application.
  • References: Information from references you have authorized us to contact.
  • Advertising Platforms: Lead information you submit through forms on platforms such as Meta (Facebook and Instagram) or Google when responding to our ads.

3. Purposes of Collection and Use

  • Evaluating and processing residential, retirement residence, and commercial leasing applications, including credit and reference checks;
  • Managing leases, residences, rent collection, maintenance requests, and services provided to residents and tenants;
  • Responding to inquiries and scheduling visits;
  • Processing job applications;
  • Sending special offers, newsletters, and updates where you have consented, in accordance with Canada’s Anti-Spam Legislation (CASL). You may unsubscribe at any time;
  • Analyzing and improving our website;
  • Complying with our legal obligations, including those applicable to certified seniors’ residences, and establishing or defending legal claims.

We collect only the personal information necessary for these purposes. We will not use your information for a new purpose without your consent, unless permitted or required by law.

4. Means of Collection

We collect personal information through website forms, our contact and leasing teams, in-person visits, email, phone, rental and service applications, advertising platform lead forms, and cookies and similar technologies on our website.

5. Disclosure of Your Information

  • Affiliated Entities: Companies and partnerships that own or operate our individual properties, for administrative and operational purposes.
  • Service Providers: Third parties acting on our behalf, including property management and CRM systems, form and email providers, payment processors, credit reporting agencies, IT and hosting providers, and marketing platforms. They are contractually required to protect your information and use it only for the services they provide to us.
  • Legal and Regulatory Authorities: Where required or permitted by law, including the Tribunal administratif du logement and authorities overseeing private seniors’ residences.
  • Professional Advisors: Lawyers, accountants, auditors, brokers, and insurers, as needed.
  • Business Transactions: In connection with a merger, acquisition, financing, or sale of a property or assets, as permitted by law and subject to confidentiality obligations.

We do not sell, rent, or trade your personal information.

6. Transfers Outside Quebec

Some of our service providers store or process information outside Quebec, including elsewhere in Canada and in the United States. Before communicating personal information outside Quebec, we assess the privacy impacts as required by law and ensure the information receives adequate protection through contractual and other measures. Information stored outside Quebec may be subject to the laws of that jurisdiction.

7. Data Retention

We keep personal information only as long as necessary for the purposes for which it was collected or as required by law. Rental application records are kept for two (2) years after the application decision. Lease, tenancy, and resident records are kept for six (6) years after the end of the lease or residency, unless a longer period is required by law. Job applications are kept for one (1) year. Information is then securely destroyed or anonymized.

8. Cookies and Tracking Technologies

  • Essential Cookies: Necessary for the website to function. These are always active.
  • Analytics Cookies: Help us understand how visitors use our website, through tools such as Google Analytics and Google Tag Manager.
  • Functional Cookies: Remember your preferences, such as language.
  • Marketing Cookies: Used to measure and personalize advertising, including the Meta Pixel and Google advertising tags.

In accordance with Quebec law, non-essential cookies that allow you to be identified, located, or profiled are deactivated by default and only activated with your consent. You can change your choices at any time through the Privacy Preference Center on our website or your browser settings.

9. Your Rights

Subject to the exceptions provided by law, you have the right to:

  • Access the personal information we hold about you;
  • Correct information that is inaccurate, incomplete, or ambiguous;
  • Withdraw your consent to the use or disclosure of your information, subject to legal or contractual restrictions;
  • Request de-indexation or the cessation of dissemination of your information, where permitted by law;
  • Data portability: Receive computerized personal information you provided to us in a structured, commonly used technological format;
  • Be informed when a decision about you is made exclusively through automated processing.

To exercise these rights, send a written request to our Privacy Officer (Section 1). We will respond within thirty (30) days of receiving your request. We may ask you to verify your identity.

10. Security and Confidentiality Incidents

We use reasonable technical, physical, and administrative safeguards to protect your personal information, including encryption of data in transit, secure hosting, and access restricted to authorized personnel. If a confidentiality incident presents a risk of serious injury, we will notify the Commission d’accès à l’information and the affected individuals, as required by law. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Minors

Our website is not directed to individuals under fourteen (14), and we do not knowingly collect their personal information without the consent of a parent or guardian. Our leasing services are intended for adults.

12. Complaints

If you have a concern about how we handle your personal information, please contact our Privacy Officer first. If you are not satisfied with our response, you may file a complaint with:

Commission d’accès à l’information du Québec
Toll-free: 1-888-528-7741
Website: www.cai.gouv.qc.ca

For matters under federal jurisdiction, you may also contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or www.priv.gc.ca.

13. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Significant changes will be brought to your attention on our website.

14. Contact Information

Katasa Group + Development
301-69 Jean-Proulx
Gatineau (Quebec) J8Z 1W2
Canada
Email: info@katasa.ca
Phone: +1 819 771-2787